What is Phera?
Phera is your one stop shop to outfit your South Asian bridal party or find the perfect outfit any function or occasion. Keep in mind you have the option to buy just one outfit or several, we are here to make your shopping experience fun and easy! We bring the latest bollywood trends to your front door at a fair price point.
When should I expect to receive my PHERA order?
Since each outfit is custom made in India, it will take anywhere between 4 to 6 weeks to reach you.
How will I know when my order is shipped?
Once your order has shipped, you will receive an email with details of the items that have shipped along with a tracking number.
Where does Phera deliver ?
Phera offers worldwide shipping.
Does PHERA ship to P.O. boxes?
We apologize but at this time we do not ship to P.O. boxes.
How is the shipping cost calculated?
All countries (except India)
Shipping costs are calculated based on the total value of the order (before tax).
Below are the shipping rates based on different order values:
- 1-$100 value - $7
- $100 - $320 value: $20
- $320 - $400 value: $35
- $400 - $500 value: $45
- $500 - $1,000 value: $100
- $1000 - $1,500 value: $125
- $1500 - $2,000 value: $150
- $2000 - $2,500 value: $175
- $2500 - $3,000 value: $200
- $3000 - $3,500 value: $225
- $3500 and up value: $250
Our outfits are extremely well priced and the cost of shipping is not built into the price of the outfit.
We charge shipping based on the actual cost of what the courier service charges us to get your Phera outfit to you.
Shipping within India
- 1-$100 value - $3
- $100 - $200 value: $6
- $200 - $500 value: $10
- $500 - $700 value: $15
- $700 - $1,000 value: $20
- $1000 and up value: $25
What payment methods does PHERA accept?
We accept all major credit cards including Visa, MasterCard, American Express, and Discover.
What is your return policy?
Since our collection is custom made, we do not offer any exchanges or returns.
What if an outfit I ordered doesn’t fit me?
Our outfits are made to order according to the sizes selected by you based on our size chart. We always encourage our customers to allow for enough time when placing their order to take into account any minor alterations that might be needed. Phera does not do alterations but we do provide a little extra margin in the outfits to accommodate for any minor size adjustments that might be needed.
What if I have a specific design in mind, that is not part of the current Phera collection offered on the website; would Phera be able to help design and create this outfit for me?
Absolutely, get in touch with the Phera Custom Design Studio and we will be happy to work with you to create your perfect outfit! You can reach us via live chat and if our stylists are unavailable, we will get back to you within 24 hours. Alternatively please email us at firstname.lastname@example.org and we will get back to you as soon as possible.
Am I able to design outfits in colors other than what you have listed on your website?
If you like a specific outfit from our collection but don’t see it available in a color of your choice, we would be happy to work with you to try to source the color you are looking for. Please reach out to a stylist from Phera's Custom Design Studio by emailing email@example.com. We will do our best to work with you to accommodate your request.
What if I want to order a specific outfit from the Phera collection that I like but would like to change the style of the blouse?
Please connect with our stylists by emailing firstname.lastname@example.org and we will do our best to accommodate your request.
What is the best way to reach a PHERA stylist or a member from the Phera team?
Please connect with us over live chat and if our stylists are unavailable, we will get back to you within 24 hours. Alternatively please email us at email@example.com and we will get back to you as soon as possible.
Can I cancel my order once it has been placed?
You can cancel your order within 24 hours by emailing firstname.lastname@example.org with the subject line “CANCEL: Your Order Number.” Keep in mind that each outfit is made-to-order and to get your outfit to you quickly, we begin creating your perfect outfit as soon as possible.